Privacy Policy

Last updated: April 2026

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Your trust matters to us

In this privacy policy you will find information about what personal data we collect, how we process it, and what rights you have. We protect your privacy — always.

About this Privacy Policy

This privacy and personal data policy has been compiled to better inform you as a customer about what personal data VG Winner processes and how we handle it. Personal data refers to all personally identifiable information.

VG Winner respects all wishes regarding the confidentiality of personal information submitted online and is aware of the need for appropriate protection and proper handling of all personal information we receive.

If this personal data policy cannot be accepted, VG Winner reserves the right to decline orders and other inquiries, as a lack of acceptance may mean that VG Winner cannot service the relationship as required by applicable legislation.

Personal Information

Personal information covers all data that can be used to identify individuals, including but not limited to first, middle, and last names, age, gender, position, home address or other physical address, email address, or other contact information, regardless of whether they relate to the person's private residence or workplace.

Personal information also includes data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and VG Winner.

What personal data do we collect and process?

You can access vgwinner.com without providing us with your personal data. When accessing the website, a session ID is assigned. This cannot identify you as a person.

VG Winner needs certain personal information to conduct business with you, maintain customer service, and market products and services. Certain information is also collected and processed as required by law.

The following information may be collected and processed when you visit vgwinner.com:

  • Email address
  • First and last name
  • Address
  • Phone number
  • Technical details (including IP addresses)
  • Behavior (including: visited URLs, event triggers, actions such as clicks, open rates, login, time on each page, etc.)
  • Geographic data
  • Data that may be necessary to complete a transaction

VG Winner collects and processes information about you when you:

  • Make a purchase
  • Send inquiries, complaints, and/or interact with VG Winner in other ways
  • Subscribe to and/or interact with online marketing materials (including but not limited to newsletters, SMS and notifications, ads on third-party websites, or similar)
  • Provide personal information to VG Winner in other ways

VG Winner only collects the personal information necessary to deliver a service or product, market services and products, or process inquiries. VG Winner does not collect or purchase personally identifiable information from third parties. VG Winner uses recognized payment processors for handling online card transactions and does not store payment card information.

How do we use your information?

We may use the collected information in the following ways:

  • To personalize your experience through personal recommendations based on purchase history
  • To improve vgwinner.com and marketing from VG Winner
  • To better serve you when contacting customer service
  • To process your orders as quickly as possible
  • To follow up on inquiries
  • For general marketing purposes

How do we protect your information?

Our website is regularly scanned for security vulnerabilities and weaknesses so that we can eliminate potential data breaches as quickly as possible and make our website as secure as possible. Regular malware scans are also performed.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These employees are also subject to our personal data policy, which ensures your rights and compliance with applicable legislation.

In addition, any sensitive and payment information is processed on encrypted servers that cannot be accessed externally. Credit card information is handled by payment processors and cannot be accessed by VG Winner or employees of payment processors.

Who do we share personal data with?

Personal information provided on vgwinner.com is only shared with:

  • Internal departments / personnel
  • Trusted third parties necessary for fulfilling agreements regarding delivery, payment, and servicing
  • Business partners for the purpose of maintaining your account and/or marketing

VG Winner may use Google Analytics to collect visitor statistics and therefore transfers IP addresses to Google Analytics. The privacy terms of Google Analytics are accepted when visiting vgwinner.com and can be found at: www.google.com/privacy

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal information is managed by a third party (data processor) who stores and processes personal information on behalf of VG Winner in accordance with this data policy and applicable data protection legislation.

How long is your personal data stored?

During an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can request access to or deletion of your data at any time. Due to other legislation (bookkeeping and anti-money laundering laws), all transactional data, including contact and company information, is retained for five years.

Data Breach

We take security breaches and data leaks very seriously. In the event of a suspected data leak from VG Winner's internal servers or from external partners, a number of initiatives are launched to protect our customers and users as best as possible.

If we suspect a data leak from VG Winner or its external partners, all involved parties, including the user, will be informed within 72 hours.

Access to Information

You can always change your account information and preferences, including whether you wish for us to contact you in connection with offers on goods or services.

You can find out what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish all data to be deleted, please contact us. Note: Once all data has been deleted, it cannot be restored. Data required to be retained under legislation cannot be deleted upon request.

Contact

VG Winner is committed to continuously meeting the requirements of legislation for the protection of privacy.

If you have questions or comments about our data policy, or about how we use your personal information, please contact us at: vgwinner.sup@gmail.com